Return & Refund Policy

This Return and Refund Policy outlines the conditions under which ERABALANCE SRL (“we”, “us”, “our”) offers refunds for services provided.

We are committed to ensuring our clients are satisfied with our custom software development, IT consulting, and data processing services. However, due to the nature of our work, refunds are only issued in specific, justified situations.

1. Nature of Our Services

ERABALANCE SRL provides intangible services, including:

  • Custom software development
  • IT and management consulting
  • Data processing and website administration

Due to the personalized and labor-intensive nature of these services, standard returns are not applicable as they would be for physical goods.

2. Refund Eligibility

A refund may be issued under the following circumstances:

  • Failure to deliver the service as agreed, with no partial completion
  • Significant delay in delivery caused solely by ERABALANCE SRL
  • Critical, unresolvable defects in the delivered software, and failure to correct them within a reasonable timeframe
  • Duplicate payments made by the client in error

Refund requests must be submitted in writing within 14 days of the issue being identified.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after service delivery has begun or been completed
  • Client delays, incomplete input, or failure to cooperate in project execution
  • Subjective dissatisfaction with a result that meets the project specification
  • Services that were partially delivered and accepted
  • Subscription or maintenance fees already consumed

4. How to Request a Refund

To request a refund, please email us at info@erabalancesrl.com with:

  • Your full name and company name
  • Invoice number or project reference
  • Description of the issue
  • Supporting documents or screenshots if applicable

We will investigate your case and respond within 5 business days.

5. Refund Method

If approved, refunds will be processed using the original payment method unless otherwise agreed. Processing times may vary depending on your bank or payment provider.

6. Contact

For any questions about our Return & Refund Policy, contact:

ERABALANCE SRL
Email: info@erabalancesrl.com