Privacy Policy

This Privacy Policy explains how ERABALANCE SRL (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website or interact with our services.

Company Information:
ERABALANCE SRL
Mun. Arad, str. Decebal nr. 24, ap. 7 A, Jud. Arad
Email: info@erabalancesrl.com

1. What Data We Collect

Depending on how you interact with us, we may collect the following personal data:

  • Name and contact details (email, phone number, etc.)
  • Company name and role
  • Technical data (IP address, browser type, operating system)
  • Communication records (email correspondence, service requests)
  • Usage data (interactions with our website or services)

We do not intentionally collect sensitive personal data unless required by law or necessary for specific service delivery.

2. How We Use Your Data

We use your personal data to:

  • Provide and improve our software development, consulting, and IT services
  • Respond to inquiries and provide customer support
  • Manage contracts and deliverables
  • Ensure website functionality and security
  • Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process your data based on:

  • Your consent (when you voluntarily provide data)
  • Contractual necessity (for service delivery)
  • Legal obligations
  • Legitimate interests (e.g., improving services, protecting against fraud)

4. Data Sharing and Transfers

We do not sell your personal data. We may share your data with:

  • Trusted service providers (e.g., hosting, analytics, email platforms)
  • Legal or regulatory authorities when required
  • Partners or subcontractors under strict confidentiality agreements

Data may be transferred outside the European Economic Area (EEA) only with appropriate safeguards in place (e.g., Standard Contractual Clauses).

5. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law (e.g., accounting and tax regulations).

6. Your Rights Under GDPR

You have the right to:

  • Access your data
  • Rectify incorrect or incomplete data
  • Erase your data (“right to be forgotten”)
  • Restrict or object to data processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at info@erabalancesrl.com.

7. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

8. Cookies

Our website may use cookies or similar technologies for performance, analytics, and personalization. You can manage cookie preferences via your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

ERABALANCE SRL
Email: info@erabalancesrl.com